Merged in feat/BOOK-131-tracking-no-availability (pull request #2886)

feat(BOOK-131): add no availability tracking

* feat(BOOK-131): add no availability tracking

* feat(BOOK-131): add no availability tracking

* feat(BOOK-131): extract noAvailability function

* feat(BOOK-131): fix every render problem

* feat(BOOK-131): noavailability handle return in function


Approved-by: Erik Tiekstra
Approved-by: Joakim Jäderberg

packages/booking-flow/lib/components/BookingFlowInput/errors.ts

@@ -142,6 +142,11 @@ export function getErrorMessage(
         defaultMessage:
           "Membership number can't be the same for two different rooms",
       })
+
+    case undefined:
+    case null:
+    case "":
+      return errorCode
     default:
       logger.warn("Error code not supported:", errorCode)
       return errorCode

packages/booking-flow/lib/components/EnterDetails/Payment/BookingAlert/index.tsx

@@ -1,17 +1,19 @@
 "use client"
 
 import { usePathname, useSearchParams } from "next/navigation"
-import { useEffect, useRef, useState } from "react"
+import { useCallback, useEffect, useRef, useState } from "react"
 import { useIntl } from "react-intl"
 
 import { AlertTypeEnum } from "@scandic-hotels/common/constants/alert"
 import { selectRate } from "@scandic-hotels/common/constants/routes/hotelReservation"
 import useStickyPosition from "@scandic-hotels/common/hooks/useStickyPosition"
 import { Alert } from "@scandic-hotels/design-system/Alert"
+import { trackNoAvailability } from "@scandic-hotels/tracking/NoAvailabilityTracking"
 import { BookingErrorCodeEnum } from "@scandic-hotels/trpc/enums/bookingErrorCode"
 
 import useLang from "../../../../hooks/useLang"
 import { useEnterDetailsStore } from "../../../../stores/enter-details"
+import { mapPackageToLabel } from "../../../../utils/getRoomFeatureDescription"
 
 import styles from "./bookingAlert.module.css"
 
@@ -19,6 +21,7 @@ function useBookingErrorAlert() {
   const updateSearchParams = useEnterDetailsStore(
     (state) => state.actions.updateSeachParamString
   )
+
   const intl = useIntl()
   const lang = useLang()
   const searchParams = useSearchParams()
@@ -102,6 +105,12 @@ export default function BookingAlert({ isVisible = false }: BookingAlertProps) {
     selectRateReturnUrl,
   } = useBookingErrorAlert()
 
+  const trackNoAvailabilityError = useNoAvailabilityTracking()
+
+  const isAvailabilityError =
+    errorCode === BookingErrorCodeEnum.AvailabilityError ||
+    errorCode === BookingErrorCodeEnum.NoAvailabilityForRateAndRoomType
+
   const ref = useRef<HTMLDivElement>(null)
   const { getTopOffset } = useStickyPosition()
 
@@ -122,11 +131,13 @@ export default function BookingAlert({ isVisible = false }: BookingAlertProps) {
     }
   }, [showAlert, getTopOffset])
 
-  if (!showAlert) return null
+  useEffect(() => {
+    if (showAlert && isAvailabilityError) {
+      trackNoAvailabilityError()
+    }
+  }, [showAlert, isAvailabilityError, trackNoAvailabilityError])
 
-  const isAvailabilityError =
-    errorCode === BookingErrorCodeEnum.AvailabilityError ||
-    errorCode === BookingErrorCodeEnum.NoAvailabilityForRateAndRoomType
+  if (!showAlert) return null
 
   return (
     <div className={styles.wrapper} ref={ref}>
@@ -149,3 +160,48 @@ export default function BookingAlert({ isVisible = false }: BookingAlertProps) {
     </div>
   )
 }
+
+function useNoAvailabilityTracking() {
+  const { fromDate, toDate, hotelId, bookingCode, searchType, rooms } =
+    useEnterDetailsStore((state) => state.booking)
+  const lang = useLang()
+
+  const specialRoomType = rooms
+    ?.map((room) => {
+      const packages = room.packages
+        ?.map((pkg) => mapPackageToLabel(pkg))
+        .join(",")
+      return packages ?? ""
+    })
+    .join("|")
+
+  const track = useCallback(
+    () =>
+      trackNoAvailability({
+        specialRoomType,
+        lang,
+        searchTerm: hotelId,
+        fromDate,
+        toDate,
+        hotelId,
+        noOfRooms: rooms.length,
+        searchType,
+        bookingCode: bookingCode ?? "n/a",
+        pageId: "details",
+        pageName: "hotelreservation|details",
+        pageType: "bookingenterdetailspage",
+        siteSections: "hotelreservation|details",
+      }),
+    [
+      specialRoomType,
+      lang,
+      hotelId,
+      fromDate,
+      toDate,
+      rooms.length,
+      searchType,
+      bookingCode,
+    ]
+  )
+  return track
+}

packages/booking-flow/lib/components/SelectRate/AvailabilityError.tsx

@@ -1,16 +1,29 @@
 "use client"
 
 import { usePathname, useSearchParams } from "next/navigation"
-import { useEffect } from "react"
+import { useCallback, useEffect } from "react"
 import { useIntl } from "react-intl"
 
 import { toast } from "@scandic-hotels/design-system/Toast"
+import { trackNoAvailability } from "@scandic-hotels/tracking/NoAvailabilityTracking"
 import { BookingErrorCodeEnum } from "@scandic-hotels/trpc/enums/bookingErrorCode"
 
-export default function AvailabilityError() {
+import useLang from "../../hooks/useLang"
+import { mapPackageToLabel } from "../../utils/getRoomFeatureDescription"
+
+import type { SelectRateBooking } from "../../types/components/selectRate/selectRate"
+
+type AvailabilityErrorProps = {
+  booking: SelectRateBooking
+}
+
+export default function AvailabilityError({ booking }: AvailabilityErrorProps) {
   const intl = useIntl()
   const pathname = usePathname()
   const searchParams = useSearchParams()
+  const lang = useLang()
+
+  const { rooms, fromDate, toDate, hotelId, bookingCode, searchType } = booking
 
   const errorCode = searchParams.get("errorCode")
   const hasAvailabilityError =
@@ -21,15 +34,51 @@ export default function AvailabilityError() {
       "Unfortunately, one of the rooms you selected is sold out. Please choose another room to proceed.",
   })
 
+  const noAvailabilityTracking = useCallback(() => {
+    const specialRoomType = rooms
+      ?.map((room) => {
+        const packages = room.packages
+          ?.map((pkg) => {
+            mapPackageToLabel(pkg)
+          })
+          .join(",")
+
+        return packages ?? ""
+      })
+      .join("|")
+
+    trackNoAvailability({
+      specialRoomType,
+      searchTerm: hotelId,
+      lang,
+      fromDate,
+      toDate,
+      noOfRooms: rooms.length,
+      searchType,
+      hotelId,
+      bookingCode,
+      pageId: "select-rate",
+      pageName: "hotelreservation|select-rate",
+      pageType: "bookingroomsandratespage",
+      siteSections: "hotelreservation|select-rate",
+    })
+  }, [rooms, hotelId, lang, fromDate, toDate, searchType, bookingCode])
+
   useEffect(() => {
     if (hasAvailabilityError) {
       toast.error(errorMessage)
-
+      noAvailabilityTracking()
       const newParams = new URLSearchParams(searchParams.toString())
       newParams.delete("errorCode")
       window.history.replaceState({}, "", `${pathname}?${newParams.toString()}`)
     }
-  }, [errorMessage, hasAvailabilityError, pathname, searchParams])
+  }, [
+    errorMessage,
+    hasAvailabilityError,
+    noAvailabilityTracking,
+    pathname,
+    searchParams,
+  ])
 
   return null
 }

packages/booking-flow/lib/components/SelectRate/Tracking/SelectRateTracking.tsx

@@ -0,0 +1,100 @@
+"use client"
+
+import { NoAvailabilityTracking } from "@scandic-hotels/tracking/NoAvailabilityTracking"
+import { TrackingSDK } from "@scandic-hotels/tracking/TrackingSDK"
+import { SEARCH_TYPE_REDEMPTION } from "@scandic-hotels/trpc/constants/booking"
+import { AvailabilityEnum } from "@scandic-hotels/trpc/enums/selectHotel"
+
+import { useSelectRateContext } from "../../../contexts/SelectRate/SelectRateContext"
+import useLang from "../../../hooks/useLang"
+import { mapPackageToLabel } from "../../../utils/getRoomFeatureDescription"
+import { getValidDates } from "../getValidDates"
+import { getSelectRateTracking } from "./tracking"
+
+import type { RouterOutput } from "@scandic-hotels/trpc/client"
+
+import type { SelectRateBooking } from "../../../types/components/selectRate/selectRate"
+
+interface TrackingProps {
+  hotelData: NonNullable<RouterOutput["hotel"]["get"]>
+  booking: SelectRateBooking
+}
+
+export function SelectRateTracking({ hotelData, booking }: TrackingProps) {
+  const lang = useLang()
+  const { availability, input } = useSelectRateContext()
+
+  const { fromDate, toDate } = getValidDates(booking.fromDate, booking.toDate)
+
+  const { rooms, searchType, bookingCode, city: paramCity } = booking
+
+  const arrivalDate = fromDate.toDate()
+  const departureDate = toDate.toDate()
+
+  const specialRoomType = input.data?.booking.rooms
+    ?.map((room) => {
+      const packages = room.packages
+        ?.map((pkg) => mapPackageToLabel(pkg))
+        .join(",")
+      return packages ?? ""
+    })
+    .join("|")
+  const { hotelsTrackingData, pageTrackingData } = getSelectRateTracking({
+    lang,
+    arrivalDate,
+    departureDate,
+    hotelId: hotelData.hotel.id,
+    hotelName: hotelData.hotel.name,
+    country: hotelData.hotel.address.country,
+    hotelCity: hotelData.hotel.address.city,
+    paramCity,
+    bookingCode,
+    isRedemption: searchType === SEARCH_TYPE_REDEMPTION,
+    specialRoomType,
+    rooms,
+  })
+
+  let shouldTrackNoAvailability = false
+  if (availability && !availability.isFetching && availability.data) {
+    shouldTrackNoAvailability = availability.data.some((room) => {
+      if (!room || "error" in room) return false
+
+      const allRoomsNotAvailable = room.roomConfigurations.every(
+        (roomConfig) => roomConfig.status === AvailabilityEnum.NotAvailable
+      )
+
+      const isPublicPromotionWithCode = room.roomConfigurations.some((r) => {
+        const filteredCampaigns = r.campaign.filter(Boolean)
+        return filteredCampaigns.length
+          ? filteredCampaigns.every(
+              (product) => !!product.rateDefinition?.isCampaignRate
+            )
+          : false
+      })
+
+      const noAvailableBookingCodeRooms =
+        !isPublicPromotionWithCode &&
+        room.roomConfigurations.every(
+          (r) => r.status === AvailabilityEnum.NotAvailable || !r.code.length
+        )
+
+      return (
+        allRoomsNotAvailable ||
+        (input.bookingCode && noAvailableBookingCodeRooms)
+      )
+    })
+  }
+
+  return (
+    <>
+      <NoAvailabilityTracking
+        lang={lang}
+        shouldTrackNoAvailability={shouldTrackNoAvailability}
+        hotelsTrackingData={hotelsTrackingData}
+        pageTrackingData={pageTrackingData}
+      />
+
+      <TrackingSDK hotelInfo={hotelsTrackingData} pageData={pageTrackingData} />
+    </>
+  )
+}

packages/booking-flow/lib/components/SelectRate/Tracking/tracking.ts

@@ -8,7 +8,6 @@ import {
   type TrackingSDKPageData,
 } from "@scandic-hotels/tracking/types"
 import { ChildBedMapEnum } from "@scandic-hotels/trpc/enums/childBedMapEnum"
-import { RoomPackageCodeEnum } from "@scandic-hotels/trpc/enums/roomFilter"
 
 import type { Lang } from "@scandic-hotels/common/constants/language"
 import type { Child } from "@scandic-hotels/trpc/types/child"
@@ -28,6 +27,7 @@ type SelectRateTrackingInput = {
   paramCity: string | undefined
   bookingCode?: string
   isRedemption?: boolean
+  specialRoomType?: string
   rooms?: Room[]
 }
 
@@ -42,6 +42,7 @@ export function getSelectRateTracking({
   paramCity,
   bookingCode,
   isRedemption = false,
+  specialRoomType,
   rooms = [],
 }: SelectRateTrackingInput) {
   const pageTrackingData: TrackingSDKPageData = {
@@ -83,25 +84,7 @@ export function getSelectRateTracking({
     searchType: "hotel",
     bookingCode: bookingCode ?? "n/a",
     rewardNight: isRedemption ? "yes" : "no",
-    specialRoomType: rooms
-      ?.map((room) => {
-        const packages = room.packages
-          ?.map((pkg) => {
-            if (pkg === RoomPackageCodeEnum.ACCESSIBILITY_ROOM) {
-              return "accessibility"
-            } else if (pkg === RoomPackageCodeEnum.ALLERGY_ROOM) {
-              return "allergy friendly"
-            } else if (pkg === RoomPackageCodeEnum.PET_ROOM) {
-              return "pet room"
-            } else {
-              return ""
-            }
-          })
-          .join(",")
-
-        return packages ?? ""
-      })
-      .join("|"),
+    specialRoomType,
   }
 
   return {

packages/booking-flow/lib/components/SelectRate/index.tsx

@@ -87,7 +87,7 @@ export async function SelectRate({
         />
       )}
 
-      <AvailabilityError />
+      <AvailabilityError booking={booking} />
     </>
   )
 }

packages/booking-flow/lib/pages/AlternativeHotelsPage.tsx

@@ -4,6 +4,7 @@ import { notFound } from "next/navigation"
 import { Suspense } from "react"
 
 import { FamilyAndFriendsCodes } from "@scandic-hotels/common/constants/familyAndFriends"
+import { NoAvailabilityTracking } from "@scandic-hotels/tracking/NoAvailabilityTracking"
 import { TrackingSDK } from "@scandic-hotels/tracking/TrackingSDK"
 
 import { AlternativeHotelsPageTitle } from "../components/AlternativeHotelsPageTitle"
@@ -110,6 +111,10 @@ export async function AlternativeHotelsPage({
 
   const suspenseKey = stringify(searchParams)
 
+  const shouldTrackNoAvailability = !!(
+    hotels.every((hotel) => hotel.availability.status !== "Available") ||
+    (booking.bookingCode && hotels.length > 0 && !isBookingCodeRateAvailable)
+  )
   return (
     <>
       <SelectHotel
@@ -128,6 +133,12 @@ export async function AlternativeHotelsPage({
           hotelInfo={hotelsTrackingData}
           pageData={pageTrackingData}
         />
+        <NoAvailabilityTracking
+          lang={lang}
+          hotelsTrackingData={hotelsTrackingData}
+          pageTrackingData={pageTrackingData}
+          shouldTrackNoAvailability={shouldTrackNoAvailability}
+        />
       </Suspense>
     </>
   )

packages/booking-flow/lib/pages/SelectHotelPage.tsx

@@ -4,6 +4,7 @@ import { notFound } from "next/navigation"
 import { Suspense } from "react"
 
 import { FamilyAndFriendsCodes } from "@scandic-hotels/common/constants/familyAndFriends"
+import { NoAvailabilityTracking } from "@scandic-hotels/tracking/NoAvailabilityTracking"
 import { TrackingSDK } from "@scandic-hotels/tracking/TrackingSDK"
 
 import FnFNotAllowedAlert from "../components/FnFNotAllowedAlert"
@@ -85,7 +86,7 @@ export async function SelectHotelPage({
     arrivalDate,
     departureDate,
     hotelsResult: hotels?.length ?? 0,
-    searchTerm: booking.hotelId,
+    searchTerm: city.name,
     country: hotels?.[0]?.hotel.address.country,
     hotelCity: hotels?.[0]?.hotel.address.city,
     bookingCode: booking.bookingCode,
@@ -96,6 +97,11 @@ export async function SelectHotelPage({
 
   const suspenseKey = stringify(searchParams)
 
+  const shouldTrackNoAvailability = !!(
+    hotels.every((hotel) => hotel.availability.status !== "Available") ||
+    (booking.bookingCode && hotels.length > 0 && !isBookingCodeRateAvailable)
+  )
+
   return (
     <>
       <SelectHotel
@@ -111,6 +117,12 @@ export async function SelectHotelPage({
           hotelInfo={hotelsTrackingData}
           pageData={pageTrackingData}
         />
+        <NoAvailabilityTracking
+          lang={lang}
+          hotelsTrackingData={hotelsTrackingData}
+          pageTrackingData={pageTrackingData}
+          shouldTrackNoAvailability={shouldTrackNoAvailability}
+        />
       </Suspense>
     </>
   )

packages/booking-flow/lib/pages/SelectRatePage.tsx

@@ -1,12 +1,10 @@
 import { notFound } from "next/navigation"
 
 import { logger } from "@scandic-hotels/common/logger"
-import { TrackingSDK } from "@scandic-hotels/tracking/TrackingSDK"
 import { SEARCH_TYPE_REDEMPTION } from "@scandic-hotels/trpc/constants/booking"
 
 import { SelectRate } from "../components/SelectRate"
-import { getValidDates } from "../components/SelectRate/getValidDates"
-import { getSelectRateTracking } from "../components/SelectRate/Tracking/tracking"
+import { SelectRateTracking } from "../components/SelectRate/Tracking/SelectRateTracking"
 import { SelectRateProvider } from "../contexts/SelectRate/SelectRateContext"
 import { getHotel } from "../trpc/memoizedRequests"
 import { parseSelectRateSearchParams } from "../utils/url"
@@ -72,33 +70,12 @@ export async function SelectRatePage({
     notFound()
   }
 
-  const { fromDate, toDate } = getValidDates(booking.fromDate, booking.toDate)
-
-  const { rooms, searchType, bookingCode, city: paramCity } = booking
-
-  const arrivalDate = fromDate.toDate()
-  const departureDate = toDate.toDate()
-
-  const { hotelsTrackingData, pageTrackingData } = getSelectRateTracking({
-    lang,
-    arrivalDate,
-    departureDate,
-    hotelId: hotelData.hotel.id,
-    hotelName: hotelData.hotel.name,
-    country: hotelData.hotel.address.country,
-    hotelCity: hotelData.hotel.address.city,
-    paramCity,
-    bookingCode,
-    isRedemption: searchType === SEARCH_TYPE_REDEMPTION,
-    rooms,
-  })
-
   return (
     <>
       <SelectRateProvider hotelData={hotelData}>
         <SelectRate hotelData={hotelData} booking={booking} />
+        <SelectRateTracking hotelData={hotelData} booking={booking} />
       </SelectRateProvider>
-      <TrackingSDK hotelInfo={hotelsTrackingData} pageData={pageTrackingData} />
     </>
   )
 }

packages/booking-flow/lib/utils/getRoomFeatureDescription.ts

@@ -1,5 +1,6 @@
 import { RoomPackageCodeEnum } from "@scandic-hotels/trpc/enums/roomFilter"
 
+import type { PackageEnum } from "@scandic-hotels/trpc/types/packages"
 import type { IntlShape } from "react-intl"
 
 export function getRoomFeatureDescription(
@@ -21,3 +22,16 @@ export function getRoomFeatureDescription(
 
   return roomFeatureDescriptions[code] ?? description
 }
+
+export function mapPackageToLabel(pkgCode: PackageEnum): string {
+  switch (pkgCode) {
+    case RoomPackageCodeEnum.ACCESSIBILITY_ROOM:
+      return "accessibility"
+    case RoomPackageCodeEnum.ALLERGY_ROOM:
+      return "allergy friendly"
+    case RoomPackageCodeEnum.PET_ROOM:
+      return "pet room"
+    default:
+      return ""
+  }
+}

packages/tracking/lib/NoAvailabilityTracking.tsx

@@ -0,0 +1,128 @@
+"use client"
+
+import { differenceInCalendarDays, isWeekend } from "date-fns"
+import { useEffect } from "react"
+
+import {
+  TrackingChannelEnum,
+  type TrackingSDKHotelInfo,
+  type TrackingSDKPageData,
+} from "@scandic-hotels/tracking/types"
+import { SEARCH_TYPE_REDEMPTION } from "@scandic-hotels/trpc/constants/booking"
+
+import { trackEvent } from "./base"
+
+import type { Lang } from "@scandic-hotels/common/constants/language"
+
+type NoAvailabilityTrackingProps = {
+  lang: Lang
+  shouldTrackNoAvailability: boolean
+  hotelsTrackingData: TrackingSDKHotelInfo
+  pageTrackingData: TrackingSDKPageData
+}
+
+export function NoAvailabilityTracking({
+  lang,
+  shouldTrackNoAvailability,
+  hotelsTrackingData,
+  pageTrackingData,
+}: NoAvailabilityTrackingProps) {
+  useEffect(() => {
+    if (!shouldTrackNoAvailability) {
+      return
+    }
+    const {
+      searchTerm,
+      searchType,
+      hotelID,
+      leadTime,
+      noOfRooms,
+      bookingCode,
+      rewardNight,
+      bookingTypeofDay,
+      duration,
+      specialRoomType,
+    } = hotelsTrackingData
+
+    trackEvent({
+      event: "noRoomsAvailable",
+      hotelInfo: {
+        searchTerm,
+        searchType,
+        noRoomsAvailable: "yes",
+        hotelID,
+        leadTime,
+        noOfRooms,
+        bookingCode,
+        rewardNight,
+        bookingTypeofDay,
+        duration,
+        specialRoomType,
+      },
+      pageInfo: pageTrackingData,
+    })
+  }, [lang, hotelsTrackingData, pageTrackingData])
+
+  return null
+}
+
+type TrackNoAvailabilityParams = {
+  specialRoomType: string
+  fromDate: string
+  toDate: string
+  hotelId: string
+  noOfRooms: number
+  searchType?: string
+  bookingCode?: string
+  searchTerm: string
+  pageId: string
+  pageName: string
+  pageType: string
+  siteSections: string
+  lang: Lang
+}
+
+export function trackNoAvailability({
+  specialRoomType,
+  lang,
+  fromDate,
+  toDate,
+  hotelId,
+  noOfRooms,
+  searchType,
+  bookingCode,
+  searchTerm,
+  pageId,
+  pageName,
+  pageType,
+  siteSections,
+}: TrackNoAvailabilityParams) {
+  const arrivalDate = new Date(fromDate)
+  const departureDate = new Date(toDate)
+
+  trackEvent({
+    event: "noRoomsAvailable",
+    hotelInfo: {
+      searchTerm,
+      searchType,
+      noRoomsAvailable: "yes",
+      hotelId,
+      leadTime: differenceInCalendarDays(arrivalDate, new Date()),
+      noOfRooms,
+      bookingCode: bookingCode ?? "n/a",
+      rewardNight: searchType === SEARCH_TYPE_REDEMPTION ? "yes" : "no",
+      bookingTypeofDay: isWeekend(arrivalDate) ? "weekend" : "weekday",
+      duration: differenceInCalendarDays(departureDate, arrivalDate),
+      specialRoomType,
+    },
+    pageInfo: {
+      channel: TrackingChannelEnum.hotelreservation,
+      domain: "www.scandichotels.com",
+      domainLanguage: lang,
+      pageId,
+      pageName,
+      pageType,
+      siteSections,
+    },
+  })
+}

packages/tracking/package.json

@@ -12,7 +12,8 @@
   },
   "exports": {
     "./*": "./lib/*.ts",
-    "./TrackingSDK": "./lib/TrackingSDK.tsx"
+    "./TrackingSDK": "./lib/TrackingSDK.tsx",
+    "./NoAvailabilityTracking": "./lib/NoAvailabilityTracking.tsx"
   },
   "dependencies": {
     "@scandic-hotels/common": "workspace:*",